Terms & Conditions

1. General Overview

These Terms & Conditions govern all bookings and stays at Monara Lanka (“the Villa”). By confirming a reservation, the Guest agrees to be bound by these Terms.

The booking constitutes a legally binding agreement between the Guest and the Villa Owner/Operator.

2. Reservations & Booking Confirmation

• A booking is confirmed only upon receipt of the required deposit/payment.
• The Villa reserves the right to decline or cancel any booking at its discretion.
• The lead guest must be 18 years or older at the time of booking.

3. Payment Terms

• A 50% non-refundable deposit is required to secure the booking.
• The remaining balance must be paid 30 days prior to arrival.
• Bookings made within 30 days of arrival require full payment upfront.
• All bank charges and transaction fees are the responsibility of the Guest.

4. Security Deposit

• A refundable security deposit may be required prior to or upon arrival.
• This deposit covers damages, breakages, excessive cleaning, or unpaid charges.
• The balance will be refunded after inspection upon check-out, subject to deductions if applicable.

5. Cancellation & Amendments

• 60+ days prior: Partial refund (less admin fee)
• 30–60 days prior: Partial refund (reduced percentage)
• Within 30 days: No refund
• Date changes are subject to availability and may incur administrative fees.
• No-shows and early departures are non-refundable.

Check-in: 2:00 PM onwards
Check-out: 11:00 AM

Early check-in or late check-out is subject to availability and may incur additional charges.

7. Occupancy & Use of Property

• The number of guests must not exceed the confirmed booking.
• The Villa is to be used solely as a private residence.
• Events, parties, or commercial use are strictly prohibited unless pre-approved.
• Unauthorized guests may result in immediate termination of stay.

8. Guest Responsibilities

• Treat the property with care and respect.
• Avoid excessive noise or disturbance to neighbors.
• Comply with all house rules provided upon arrival.
• Report any damage or maintenance issues promptly.

9. Staff & Services

• The Villa may include staff (housekeeping, chef, security, etc.).
• Guests must treat all staff respectfully.
• Staff working hours and services are defined by the Villa and may vary.

10. Utilities & Inclusions

• Electricity, water, and standard utilities
• Housekeeping services
• Basic amenities
• Additional services (chef, transport, excursions, etc.) may be charged separately.

11. Damages & Loss

Guests are financially responsible for any damage, loss, or excessive wear caused during their stay.

12. Liability

• Personal injury, loss, or damage to personal belongings
• Interruptions beyond control (weather, power outages, etc.)

Guests are strongly advised to obtain travel and medical insurance.

13. Access & Maintenance

The Villa management reserves the right to access the property for maintenance or emergencies with reasonable notice.

14. Force Majeure

• Natural disasters
• Government restrictions
• Pandemics
• Utility failures

15. Termination of Stay

• Terms are breached
• Illegal activity occurs
• Behavior is deemed unsafe, disruptive, or damaging

16. Privacy & Conduct

Guests must respect the privacy of neighbors and surrounding community. Illegal activities, drug use, or misconduct will result in immediate eviction.

17. Governing Law

These Terms & Conditions are governed by the laws of Sri Lanka, and any disputes shall be subject to local jurisdiction.

18. Acceptance

By confirming a booking, the Guest acknowledges that they have read, understood, and agreed to these Terms & Conditions.